Convenient and fast shopping method
- Become a Member
You can use FB and LINE to quickly log in for the first time, or you can use E-mail to register as a member. Remember to log in as a member when placing an order so that you will receive email notifications of shipments.
- Shopping process description
First time shopping: select the product → add to the shopping cart, click on the order checkout → log in to the official website member → confirm the shopping details → select the delivery and payment method → fill in the orderer information → order successful → shipment notification E-mail, after confirmation, we will ship for you as soon as possible.
- How to use shopping credits and discount codes
Can be used at the same time. If you want to share a discount code, please enter it in the referral code field.
- Payment Methods
-Credit card payment: Visa, Master, JCB
-ATM virtual account payment
-LINE Pay (Taiwan Only)
-7-11/ FamilyMart pick up first and pay later
-7-11/ FamilyMart, pay first and pick up later
- Domestic delivery methods and freight calculation
Delivery service is available from Monday to Saturday, and no delivery is available on Sunday.
Home delivery Free delivery for orders over 1,000 yuan
- Check order processing status
You can log in to your account and go to the "My Orders" page to check the order status.
- How many days does it take to receive the product after ordering?
If the product is in stock, it will be shipped about D+1 working days from the day after the order is placed and the payment is completed. If there is a delay, we will notify you by email. Please fill in the email address correctly. But please note that shipment will be postponed on holidays. Please be patient and wait. Thank you.
※ Sometimes the delivery time may be affected by the large volume of logistics business. Please understand and let us know your needs at any time, or write to us to inquire about the delivery status!
- How to cancel an order
Before the order enters the packaging process, you can contact customer service directly and we will cancel the order for you. If the product has been packaged or shipped, the order cannot be cancelled and please return it.
- Returns/Refunds
In accordance with the Consumer Protection Act, you have the right to appreciate the product for 7 days (including national holidays) after it arrives. For any product that has not been opened, used and is in good packaging, you can request a return, exchange or refund within 7 days of receiving the product.
[Friendly reminder] The appreciation period is not a trial period. Return and exchange services will not be accepted if the appreciation period exceeds the period.